Most communication happens through email or a shared chat channel (e.g. WhatsApp, or Teams — depending on your preference). Regular check-ins are also scheduled to review priorities and progress.

You can send tasks via email or your chosen platform. Please include as much detail as possible — deadlines, formatting preferences, and any relevant documents.

Turnaround times depend on the task size and current workload. For small admin tasks, completion is usually within 24–48 hours. Larger projects will be discussed and scheduled in advance.

Invoices are emailed directly and payable within 14 days by bank transfer (details are included on the invoice).

No deposit is required — payment is due only after work has been completed as per the terms in your agreement

Yes! We actually encourage it. We usually schedule a check-in within the first few days to ensure everything’s running smoothly and make any needed adjustments